Welcome!

When and Where Can I go?

Rapid Transit Dial A Ride goes anywhere within the corporate city limits of Rapid City. The length of your trip depends on the number of stops the bus will make for other passengers. Every effort will be made to ensure the shortest trip possible. Rapid Transit Dial A Ride pick ups begin at 6:30 AM and drop offs end at 6:00 PM Monday through Friday and from 8:30 AM through 7:00 PM on Saturdays.

How do I arrange for a trip?

Simply call the Rapid Transit at (605) 394-6631 office during regular business hours (7:00 AM-3:30 PM, M-F). Once your call is connected, press "0" which will connect you with the transit dispatcher.

The dispatcher will keep you on the line while your trip request is being scheduled. Your ride times will be provided to you before your call is completed. You may be placed on hold while the dispatcher is answering other phone lines. Please be patient while your request is being processed. The dispatcher will make every effort to keep you on the phone for the shortest time possible.

When you call to schedule, please have the following information ready:

• Your first and last name
• Your home address or the address that you would like to be picked up from.
• The address of your destination. We will need the actual street number and name, not the name of the business or doctor.
• The time you need to arrive at your destination.
• The time you would like to return.
• We will also need to know if you are taking someone with you (companion or a personal care attendant).

How do I cancel a ride?

When phoning in to cancel a ride, please provide the following information for the dispatcher: Your first and last name, your pick up address, the address of your destination, and the time(s) of the ride(s) you wish to cancel. If you are canceling a round trip or multiple trips, you will need to give us the information for all trips. Cancellation of scheduled services must be made at least one hour prior to your scheduled ride time. Each passenger will be granted three waivers to this policy per 30 day period. Any further violation of this policy will result in suspension of ridership privileges.

Who can ride with me?

Personal care attendants (PCAs) may ride with you at no additional cost. These individuals are approved through the certification process. You may also have one "companion" accompany you. There is a charge for the "companion" and they must board and deboard from the same location as the ADA certified individual. You may have additional "companions" ride, on a space available basis only.

Service Animals

Any animals individually trained to work or perform tasks for an individual with a disability, including but not limited to guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items are allowed without prior arrangements being made.

Visitors

ADA eligible individuals who live outside the corporate city limits of Rapid City are eligible for 21 days of service. These 21 days are calculated over a period of 365 days, not 21 calendar days.

No show policy

Rapid Transit System has implemented a no-show policy for the Dial-A-Ride service. The policy is detailed below:

All persons who schedule service and fail to show for an appointment without canceling the scheduled service will be treated as a no-show. Cancellations upon arrival will likewise be treated as a no-show.

Ridership privileges are suspended for thirty (30) days when the following occurs:
Two (2) no shows in a twenty four hour period, or three (3) no shows within one (1) week, or five (5) no shows within a one (1) month period.

Reinstatement of ridership privileges will occur after the suspension has been served.